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How do you deal with home insurance claim adjusters?

I had to file a claim with my homeowners policy after a fire, and now the company is sending a claims adjuster. I’ve never had to deal with this before and I want everything to go smoothly. How do you deal with home insurance claim adjusters?

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Payton Ternus · Updated on
Reviewed by Shannon Martin, Licensed Insurance Agent.
I’m so sorry to hear about the fire in your home, I hope you and your loved ones are okay!
Home insurance
claim adjusters will come evaluate the condition of your property, collect evidence to support the extent of the damages, and decide on your claim. It’s important to remember that they work for the company—their job is to calculate the lowest payout on behalf of your provider.
Here is what you can do to prepare for the claim adjuster’s visit and advocate for yourself:
  • Keep an itemized list of your damaged or lost property
  • Keep a meeting log for meeting with the adjuster
  • Be honest about the loss and peril, and avoid saying you’re to blame for the damage
  • Be aware of exclusions in your policy
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