How Does Lincoln Roadside Assistance Work?
Lincoln offers roadside assistance services to the original owners of 2013 or newer Lincoln models, for the entirety of their ownership experience.
Written by Andrew Biro
Reviewed by Melanie Reiff
Whenever you purchase a 2013 or newer Lincoln model from a dealership, you receive roadside assistance services for the entirety of your ownership experience, accessible either by phone or through the Lincoln Way™ app.
As is customary for many automotive manufacturers, Lincoln offers free emergency roadside assistance to their customers. They’re there to help manage the expenses, logistics, and anxieties of unexpected car trouble.
But what exactly can they do? Licensed
car insurance
comparison super app and broker Jerry
has compiled this guide detailing everything you need to know about Lincoln Roadside Assistance: how it works, what it covers, and a few worthwhile alternatives. We'll also fill you in on how to save money on your Lincoln insurance costs
.
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How does Lincoln Roadside Assistance work?
For 2013 or newer Lincoln vehicles fresh from the dealership, you’ll receive 24/7 emergency roadside assistance for the entirety of your ownership experience—meaning you don’t need to worry about losing access when your warranty expires.
If you buy a used 2013 or newer Lincoln, you will have access to roadside assistance services as long as the vehicle is still within 6 years or 70,000 miles of the original warranty start date.
With Lincoln Roadside Assistance, you will be able to request several services, including:
- Battery jumpstarts
- Flat tire changes (using vehicle spare)
- Towing to the nearest Lincoln dealer (free under 100 miles)
- Lock-out assistance
- A winch-out back onto the road (if 100 feet from paved road)
- Fuel delivery (up to two gallons; two times within 12 months)
Unfortunately, if you own a 2012 or older model Lincoln, you no longer qualify for roadside assistance and will have to go through another company’s program.
How to use Lincoln roadside assistance
If you ever need to use Lincoln’s roadside assistance services, they’re just a phone call away with their toll-free number or available through the Lincoln Way™ app.
Regardless of the method, you'll need to know a few things before connecting with Roadside Assistance, particularly:
- Your Lincoln Vehicle Identification Number (VIN)
- Your vehicle make and model
- Your current location
- Your vehicle color
These details make it easier for Lincoln—and the independent contractors they employ—to find your vehicle on the road.
If your vehicle was damaged or made unusable due to an accident, however, you should first call 911 if you, a passenger, or another driver require emergency medical assistance. It’s also a good idea to document any damages caused by a collision for your insurance claim evaluation. If it is safe to do so, take pictures of the damage and record the circumstances of the accident while waiting for roadside assistance.
What if my Lincoln warranty has expired?
Even after your warranty has expired, you will still have access to Lincoln’s roadside assistance services—provided you are the original owner and own a 2013 or newer model year, that is. As long as you bought the car new (or as a Certified Pre-Owned vehicle), Lincoln will provide roadside assistance services for the entirety of your ownership experience.
If you purchase a 2013 or newer model Lincoln used, but the warranty on the vehicle has expired or passed the qualification parameters for roadside assistance, you will have to look elsewhere for reliable roadside assistance services.
Is Lincoln roadside assistance worth it?
Because it never expires throughout your ownership of the vehicle, Lincoln’s roadside assistance program is absolutely worth it—especially seeing as you won’t actually have to pay for it.
Alternatives to Lincoln Roadside Assistance
If you buy a used Lincoln with an expired warranty, or find that the standard assistance program just doesn’t cut it, there are a few alternatives to Lincoln Roadside Assistance for you to consider, such as:
- Cell phone companies (roughly $5 a month): While not available through all providers, it's an easy option that can be added to your regular phone billing cycle
- Towing and labor coverage(under $20 a year): Available through most insurers, this is an affordable option for roadside assistance—though they may require you to havecollisionandcomprehensive coverageas well.
MORE: How to join AAA and make sure you have roadside assistance coverage
How to save money on Lincoln insurance
With Lincoln Roadside Assistance, you can rest assured that you’ll never be left stranded if you run out of fuel or suffer an unexpected breakdown. But to be prepared for an accident or collision, you’ll need a quality insurance policy as well. If you aren’t sure how to maximize your insurance coverage without breaking the bank, don’t worry—licensed car insurance super app
Jerry
has your back.As the nation’s leading
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comparison app and broker, Jerry makes shopping for affordable rates easier than ever, saving the average user$800+ a year on their car insurance. All you have to do is sign up, fill out a short survey, and Jerry will start comparing dozens of competitive quotes from over 50+ trusted insurance providers, finding you the best deals possible!And if you have any questions about signing up for a new policy or canceling an old one, Jerry offers end-to-end support to make the process as smooth as possible—we’ll even help fill out the necessary paperwork for you!
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FAQ
Is Lincoln’s extended warranty worth it?
It depends. Lincoln offers four extended warranty options, any of which may be worth it if you want a little extra assurance on the road or if you can’t afford unexpected out-of-pocket expenses. Given that Lincoln has a mediocre reliability rating and fairly high repair costs, purchasing an extended warranty at the start may help you better manage the expenses in the long run.
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