Around one in three delivery drivers find tip baiting to be the most annoying customer habit, and almost half have experienced customers using them for TikTok or other social media trends.
Thanks to the pandemic and the growing accessibility of technology, the way people purchase things has shifted dramatically in the last few years. People have turned to delivery services for convenience, and the industry has grown exponentially
as a result. A recent survey from Circuit
, the route planner app, has uncovered some interesting statistics detailing the headaches delivery drivers have to deal with. 
4.7/5 rating on the App Store | Trusted by 5+ million customers and 7 million cars4.7/5 app rating | Trusted by 5M+ drivers The bad behavior of online customers
Courier drivers may not engage with customers on a regular basis, but that doesn't mean there isn't proper etiquette to follow when using their services. Some of the things that drive couriers crazy are:
Neighbors being rude (35%)
Customers acting over-friendly (34%) or unfriendly (30%)
Unsurprisingly, the main reasons couriers disliked clients had to do with money. U.S. senators ordered the FTC to investigate "tip baiting"
in 2020, a practice in which consumers adjust their tip amount after the delivery is finished. Among drivers, 29% of those surveyed said they find tip baiting to be the most annoying customer behavior (and rightfully so).
The most common complaints among delivery drivers
In addition to the annoyances mentioned above, the delivery drivers polled had a few common gripes:
69% have been accused of stealing a package
42% experienced customers using them for TikTok and other social media trends
36% experienced tip baiting
According to a 2020 Mashed article about the difficulties of pizza delivery, drivers faced serious safety issues
. Participants in this survey had comparable experiences, with 38% being involved in a car accident and 36% being robbed on the job. Delivery drivers’ revenge: eating your food
This article has gone into detail regarding poor customer service, but what about the delivery drivers themselves?
Well, they fessed up to some less-than-professional indiscretions while on the job:
79% of food delivery drivers have eaten a customer’s food
27% participated in inappropriate communication with customers
23% intentionally damaged packaged
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