“Your homeowner’s policy does have some coverage for water damage but it depends on the situation.
Damage from burst water pipes can be covered as long as the heat was turned on in the home. If you were out of town for a few days and left your heat off, then no, the damage would not be covered.
Insurance policies have language that describes water coverage for sudden and accidental discharge of water. If you were home and there was a cold snap and your pipes happen to burst, then it should be covered.
If you are unhappy with how your current insurance company handles this claim, then it may be time to shop for a new carrier. By bundling your auto and home insurance, you can save with a multi-line discount.
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