First, unlock the vehicle, which will also unlock the fuel filler door
At the fuel filler door, lightly press in on the door until you hear a click. Then, the fuel door should pop open
Unscrew the filler cap and place it in its bracket found on the inside of the door while you refuel
Once you’ve filled your tank, press in on the door until it’s latched shut again
If you can’t get the fuel door to open this way, it’s possible there could be a problem with the
locking mechanism. If that’s the case, there’s a manual release found in the trunk area of your BMW X5. You’ll find it behind a panel near where the fuel door would be.
Just pull on the tab with the fuel pump symbol to release the fuel door.
If after this you’re still not having luck, your brother might want to enlist the help of a mechanic in case there’s a problem with the fuel door’s mechanism, so it would be a good idea to check in with him and find out what he wants you to do.
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