How Does Lexus Roadside Assistance Work?
Get Lexus Roadside Assistance included for four years when you buy new, or two years with a L/Certified used vehicle.
Written by Abbey Orzech
Reviewed by Melanie Reiff
Lexus Roadside Assistance is available to new Lexus owners throughout their initial four-year warranty and can be renewed after that period. If you have a L/Certified used vehicle, you are eligible for two years of Lexus Roadside Assistance.
Having roadside assistance offers you assurance as you set out on your travels. Whether you’re down the street or far far away, a car breakdown can be scary and stressful. Lexus includes complimentary roadside assistance services during the warranty period for new-vehicle customers or L/Certified used-vehicle customers.
To help you better understand the Lexus Roadside Assistance program,
Jerry
, the top-rated app for car insurance
, has broken down the details of its offerings. We’ll also give you some alternative methods to receive roadside assistance, even after your warranty ends. Plus, we'll end off with some tips to reduce your Lexus insurance costs
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4.7/5 rating on the App Store | Trusted by 5+ million customers and 7 million cars4.7/5 app rating | Trusted by 5M+ driversHow does Lexus Roadside Assistance work?
Owners of a new Lexus vehicle have access to 24/7 Lexus Roadside Assistance for four years or 50,000 miles (whichever comes first) immediately after purchase.
Used Lexus owners whose vehicles have been L/Certified are eligible for two years with unlimited miles of Lexus Roadside Assistance.
Having roadside assistance gives you peace of mind that you won’t be facing a mechanical breakdown alone. If you have Lexus Roadside Assistance, you’ll be able to call upon their services for:
- Tire changes
- Jump starts
- Fuel delivery
- Emergency lockout services
- Mechanical towing
- Accident towing
- Replacement vehicle after a breakdown
- Lost or stolen keys
- Message relays
- Home breakdowns
Lexus owners can also pay a subscription fee for Enhanced Roadside Assistance through Lexus Enform Safety Connect, regardless of their mileage or years of ownership. This coverage offers users all the usual roadside assistance benefits with some other notable features.
Enhanced Roadside Assistance will provide GPS coordination in the event of a stolen vehicle and emergency collision assistance that automatically connects you with a response center agent if your airbags deploy or you’re involved in a severe rear-end accident.
After a trial period, you can enroll in the Safety Connect program for $8 per month or $80 per year.
How to use Lexus roadside assistance
There are several avenues you can take to utilize Lexus Roadside Assistance, and all are available to you 24/7. For the warranty-included roadside assistance plan:
- Call 1-800-25-LEXUS (1-800-255-3987) and follow the first prompt.
- Select the “Call Lexus Roadside” option on the homepage of your Lexus app.
For the Safety Connect Enhanced Roadside Assistance subscription:
- Press the “SOS” button located on your Lexus console to be directly connected to a response center agent.
Lexus has a national network of roadside assistance providers that has been designed to be able to reach Lexus owners at any time, almost anywhere. The Lexus app can identify your nearest Lexus dealership so that even when you are far from home, they can take care of you.
What if my Lexus warranty expired?
Roadside assistance from Lexus can still be available to you after your warranty has expired. There are different tiers of coverage Lexus owners can purchase that offer services like:
- Continued 24/7 roadside assistance
- Engine and transmission repairs
- Front-wheel and rear-wheel-drive servicing
- Reimbursements for rental cars, lodgings, meals
Choose from the
Lexus Extra Care Platinum, Gold, or Powertrain
options, or Lexus owners can extend their previous roadside protection through the Agero for Lexus Owners membership. For more details on Agero, call 1-888-516-0792 between 9 am and 5 pm, Monday through Friday. Is Lexus Roadside Assistance worth it?
If you’re a new Lexus or L/Certified used Lexus owner, Lexus Roadside Assistance will be included in your warranty, so you’ll have the chance to try before you buy.
If your warranty period is over, though, paying for extended coverage or one of the Lexus Extra Care packages may cost $80 to $100 a year.
Car insurance policies that cover similar services may only add $10 to $15 a year to your rate (provided you have some basic coverage in place), so you’ll have to consult your budget to decide if those Lexus Roadside Assistance standards are worth the extra cost.
Alternatives to Lexus Roadside Assistance
If you’ve passed your warranty period and you’re opting out of Lexus’s extended coverage options, you have other ways to secure roadside assistance:
- Cell phone companies (about $5 a month): Many carriers will offer complimentary roadside assistance for the first month.
- Towing and labor coverage($10 to $15 a year): An affordable way to get roadside assistance from most insurers—but you may need to carrycollisionandcomprehensivecoverage to qualify.
- AAA for Lexus Owners: Transition from your Lexus Roadside Assistance directly into AAA services through this deal between Lexus and AAA. Your AAA enrollment fee will be waived, so you’ll just be responsible for annual membership dues.
How to save money on Lexus insurance
If you’re going to be adding towing and labor coverage to your Lexus insurance, you’ll want to make sure the policy you’re signing up for provides the most coverage for the best rate.
And instead of putting in all that extra time to compare insurance costs yourself, just use the top-rated car insurance comparison app
Jerry
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“I thought my previous insurance rate was the best I could get, since I have a luxury SUV. AfterJerryfound me quotes, I ended up paying only $80 a month for the same exact coverage. I’ll be shopping for auto insurance through Jerry from now on!” —Petra S.
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FAQ
Is Lexus’s extended warranty worth it?
This really depends on your budget! The Lexus Roadside Assistance programs offer great and comprehensive services for an added fee, but you may be able to find cheaper coverage through your insurance policy or even your phone company.
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