Why is My 2014 Kia Sorento Backup Camera Not Working?

If you’re having issues with your 2014 Kia Sorento backup camera, try these fixes before visiting a mechanic.
Written by Emily Maracle
Reviewed by Melanie Reiff
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A known issue, there are several reasons why your 2014 Kia Sorento backup camera might not be working. If your rearview camera has blurry images, intermittent operation, or a blank screen when reversing, there are a few ways to troubleshoot these issues before heading to a mechanic. 
An affordable midsize SUV, the Kia Sorento is a popular pick for those looking for a bit more space. While as a whole the model receives average reliability scores and decent ratings, it’s not without issues. If problems with your 2014 Kia Sorento start to appear, it’s good to know what you can DIY and what needs a mechanic’s touch. 
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Why is my 2014 Kia Sorento backup camera not working?

While issues with the 2014 Kia Sorento backup camera haven’t been widely reported—the biggest complaints are with the engine—Kia did release a technical bulletin explaining potential causes and fixes for a malfunctioning camera on a variety of models and years, including the 2014 Kia Sorento.
Some drivers report backup camera problems at 64,500 miles, while others have experienced issues under 20,000
Since there are no active recalls for the 2014 Kia Sorento rear camera, there are a few things you can do at home before taking your car to a mechanic.
Typically recommended for any piece of technology, try restarting the camera. You can turn off your Sorento and turn it back on. You can also unplug the battery and reconnect it, which will restart your entire car. 
That said, even if this does work, it may not actually address the issue with your backup camera, meaning you may need a more permanent fix in the future.  

Common backup camera issues for the 2014 Kia Sorento

Per Kia, there are several things you may experience if your backup camera isn’t working. Here are some of the most common causes and their fixes. 

Backup camera has blurry images

If your backup camera works, but the images are often blurry, there may be dirt, debris, or water on the camera lens. Additionally, there could be a scratch or surface damage to the lens.
The easiest thing to do is take a microfiber cloth and a bit of water or non-abrasive cleaner and wipe off the lens. Turn the car back on and see if the image improves.
If it doesn’t or you notice condensation or water stains on the camera, you’ll need to take it to a mechanic to have the camera replaced. 
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Backup camera operates intermittently

A backup camera that operates intermittently could be suffering from a few different issues. 
  • First, confirm that parking guidelines show up on the screen—even if there is no camera image. 
  • If they do, check the wiring for the camera to ensure there are no loose or damaged wires.
If that doesn’t fix the issue and you live in an area with wet conditions, like rain, snow, or high humidity, take your vehicle to a dealership as you’ll need a replacement part. 
  • If the lines don’t show up on the screen, you likely have an issue with your AVN or audio video navigation system. You’ll need to take your vehicle to a dealership or mechanic for maintenance.  

Backup camera screen is black or blank

A black or blank screen while reversing could mean that the wiring for your reverse camera has water damage. This can cause the screen to go black or blank. You can attempt to purchase a new camera online to replace the wiring to determine whether that was the issue. 
However, if you or a mechanic installs a new camera and that does not fix the issue, or you no longer see parking or reverse—your problem is likely with the AVN system. In this case, you’ll have to take your Kia Sorento to a mechanic for repair. 

Save money on your car insurance for Kia Sorento

If it turns out a DIY fix isn’t in the cards for your 2014 Kia Sorento backup camera, there are other ways to save on your car expenses. If you’re looking to lower the cost of your
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Water damage, corrosion, loose wiring, a dirty lens, or living in an area with wet conditions can all impact your 2014 Kia Sorento backup camera. While some of these issues can be corrected at home, most will require a mechanic.
Kia is aware that 2014 Sorentos—along with a few other models—can have issues with their backup camera. Typically, this is due to living in an area with wet conditions—high humidity, snow, or rain.  But there also could be a leak, causing water to enter the camera.
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